VOLUNTEER USHER PROGRAM
We are always accepting volunteer ushers!
For more information about volunteering at the Peabody Auditorium as an usher, contact:
Entertainment Venues Assistant
Peabody Auditorium | Oceanfront Bandshell
WHO CAN BE AN USHER?
Anyone 18 years of age or older with good customer service skills and a professional appearance.
WHAT IS THE PROCESS?
Each applicant must complete the volunteer application for ushering. Each month you will get an email with a list of all the events for the following month. You will respond to that email with the shows you are able/ want to usher for (we encourage all volunteers to help out on most performances if your schedule permits!). Then a week after that you will start to receive individual show emails with who has been scheduled to work each show. This is a first come first serve basis, you are not guaranteed to be scheduled for everything you sign up for. If you have asked to usher a show and don’t make it on the schedule you are added to a waitlist, therefore if we have ushers cancel we start asking people on the waitlist if they are still interested in ushering for that show. If an event is full or canceled, management will let you know. The first event or two you will be assigned to shadow a veteran usher until you are comfortable with your duties. All ushers are trained based on a hands-on approach.
There is an annual usher meeting and orientation each September, this is not mandatory but recommended.
WHAT ARE THE REQUIREMENTS?
Volunteering at the Peabody Auditorium is a privilege. Volunteer ushers are expected to understand the seating arrangements, wear the appropriate attire, be able to take patrons to their (reserved) seats, stand and climb steps, walk on an incline, understand the run times of the shows, be able to direct people to the restrooms and concessions and help prepare programs for events. Qualified ushers will take or scan tickets and direct patrons and above all, provide a customer service friendly demeanor.
It is also important that you show up by your call time, which is generally 2 hours before the event starts. (Note: Ushers coming in later than the assigned call time could be sent home at the discretion of the management.) Each volunteer should be capable of standing until each show begins and for sold-out shows will be required to stand until released from duty. Ushers are not allowed to use cell phones while on duty.
HOW LONG DO USHERS STAY FOR EACH PERFORMANCE?
Most ushers stay through the duration of the performance but are usually released from duty after the intermission ends and the doors have been closed for the main act. A typical shift will last between 3-5 hours.
THE REQUIRED DRESS CODE IS AS FOLLOWS:
Dress code standards are strictly adhered to keep the theatre’s look and feel consistent and professional and help our patrons easily identify you. Volunteers not properly attired will not be permitted to work.
Women are required to wear black slacks with WHITE blouses or shirts with a closed collar and a blazer. Blazers must be black. Black, closed-toe shoes are required. Crossties and name tags will be provided.
Men are required to wear black slacks with white collared shirt and a blazer. Blazers must be black. Black shoes are required. Bowties and name tags will be provided.
Everyone should wear the provided Peabody Auditorium volunteer usher badge on their blazer and carry a small flashlight. You will be required to bring your own flashlight and always keep it downward, not in people’s faces or behind your back. It’s critical to have a good flashlight, especially in the balcony to illuminate steps. Please light the stairs for people going down the stairs in the balcony so we can help eliminate falls.
WHERE DO USHERS PARK?
Ushers should use the parking lot on the corner of Wild Olive and Main Street. If different arrangements have been made for certain shows, you will be notified and given directions to alternative parking.